Training Overview
DESKRIPSI
Effective Communication Training membantu peserta membangun kemampuan menyampaikan informasi secara jelas, mendengarkan secara aktif, memberikan feedback, menangani percakapan sulit, dan berkomunikasi secara profesional di tempat kerja.
TUJUAN TRAINING
- Memahami konsep dasar komunikasi.
- Meningkatkan active listening.
- Menyampaikan instruksi dengan jelas.
- Mengatasi communication barriers.
- Menerapkan assertive communication.
- Memberikan dan menerima feedback.
- Menangani difficult conversation.
- Meningkatkan komunikasi dalam tim.
TARGET PESERTA
Karyawan, Staff, Technician, Operator, Leader, Supervisor, Engineer, dan Manager.
SILABUS TRAINING
Hari 1 | Communication Fundamentals
Hari 1 | Konsep Dasar Komunikasi
Hari 1 | Communication Process
Hari 1 | Verbal dan Non-Verbal Communication
Hari 1 | Active Listening
Hari 1 | Empathy
Hari 1 | Asking Effective Questions
Hari 1 | Giving Clear Instructions
Hari 1 | Communication Barriers
Hari 1 | Workplace Communication
Hari 1 | Email dan Digital Communication
Hari 1 | Practical Communication Exercise
Hari 2 | Effective Communication at Work
Hari 2 | Assertive Communication
Hari 2 | Giving Feedback
Hari 2 | Receiving Feedback
Hari 2 | Difficult Conversation
Hari 2 | Conflict Communication
Hari 2 | Communication dalam Team
Hari 2 | Communication untuk Supervisor
Hari 2 | Persuasive Communication
Hari 2 | Role Play
Hari 2 | Communication Improvement Plan
Hari 2 | Evaluation dan Review